Please read our Terms & Conditions carefully to determine whether your order is eligible.

Items that you return to Spinnaker must be in the same new, un-used condition as they were received.

The item must be returned with the manufacturer boxes and all parts and accessories (including dust bags and warranties) to insure a full refund.

Items must be sent back inside the shipping box they were received in, if in good condition, you can reverse the Spinnaker packaging for returning items or use a similar box to prevent any damage. Do not simply tape up the brand box and put an address on it, this will destroy the box and the return will be refused.

Returns not accepted will be shipped back to you at your cost.

Return Process

According to law d.lgs. 206/2005, if you would like to request a return for your order we invite you to let us know within 5 days of delivery.

If you have an account, simply log in and click on My Orders - Returns. Please leave a message explaining why you’d like to send your item back. This will greatly speed up the process.

Customers who aren’t registered with Spinnaker can send an email to info@spinnakerboutique.it with the following information: order number, order date, full name, daytime contact number, article code/colour/description) and give a brief, accurate description of the reason for return. Once your information has been received we will send you your return shipping label and a return invoice valid for 7 working days.

Please note that all goods MUST return with a return shipping label provided by Spinnaker customer service and delivered to the courier no later than 7 working days. For non-EU customers, a mandatory return invoice will also be provided for the return shipment.

Return Shipping Charges

It is important to note that postage fees will be made payable to the customer if the refund is requested due to an error in the ordering process eg.wrong size, wrong color, etc.

If you receive faulty goods, please be sure to leave the plastic security tag attached, we will not accept faulty goods without the security tag.

Return shipping cost is the same as the outward shipping cost. (Where a free shipping promotion has been used, this does not apply to return shipments).

Customs tax is not refunded by Spinnaker Boutique if an international order is refused upon delivery and returned to us. As of 14.03.2024 pre-paid customs tax will not be refunded for returned items.

Refund Period

We will process your refund within 14 days of receiving the returned merchandise.
Please note that refunds via Credit Card can take up to 30 days to process.

Import duties / customs tax information

We offer international shipping outside the EU on a DDU (Delivery Duty Unpaid) basis. Customers are responsible for any customs fees that may apply. Orders shipped to countries outside the European Union might incur duties and taxes as per local regulations. The recipient is fully accountable for any customs charges that arise during the import process. Any additional costs, such as fees or taxes required to deliver the package, must be covered by the recipient. Unfortunately, we do not have control over these charges and cannot estimate their amount. We recommend contacting your local customs office for further details. 

If you're shopping from Saudi Arabia, UK or China the price visibile for each product includes customs fees which are therefore paid in advance during checkout. Please note that pre-paid tax will not be refunded for returned orders.

Some countries like the USA and Australia will charge customs tax for invoices over a certain amount, for example:

USA - orders below 800$ are not subject to tax

Australia - orders below 1000$ are not subject to tax

We invite customers to check this information locally before checking out.

The Authorities may ask for additional information and payment before releasing the package to the customer. If customers refuse to give the information/payment requested the package can't be delivered and it will be sent back to our warehouse. In this case a return shipping cost and refusal fee will be charged to customers.

Customs tax is not refunded by Spinnaker Boutique if an international order is refused upon delivery and returned to us.

For any further explanation please contact us at info@spinnakerboutique.it